+ What happens to my licenses if I cancel my membership?

Short Answer: Nothing.

Long Answer: As part of a Subscription License, each time you generate a license for an offering (music, sound effect, etc.) from the site for your project, that use of the offering in your project is licensed in perpetuity, subject to our Terms of Use. Licensed in perpetuity means offerings licensed for projects while you're an active Soundstripe subscriber remain legally licensed forever. However, if you choose to cancel your subscription, you cannot use our offerings in new projects. In addition, for each use of the offering that is broadcast on network/cable television, a cue sheet is required.

 

+ Once I download a track, can I use it multiple times on multiple projects?

Short Answer: Yes and no. 

Long Answer: As part of a Subscription License, you may generate a license for each use of any offerings (music, sound effects, etc.) that your subscription allows, in any of your projects, subject to our Terms of Use. For each use of an offering in a project, you must generate a license while actively subscribed. If you choose to cancel your subscription, you cannot use our offerings in new projects. In addition, for each use of the offering that is broadcast on network/cable television, a cue sheet is required.

As part of a Lifetime License, you may license the purchased offering for any of your projects at any time, subject to our Terms of Use. However, for each use of the offering that is broadcast on network/cable television, a cue sheet is required.

 

+ Can I cancel whenever? What about refunds?

Short Answer: Yes and no. 

Long Answer:You are able to cancel your account at any time. Requests to cancel within the first 15 days of the initial subscription period may be entitled to a refund if you have not used any of our offerings. A refund will not be issued for failure to cancel your account before the billing period renews, and annual cancellations are not entitled to a prorated refund. You will not be eligible for any prorated refund of any portion of the subscription fee paid for during the subscription period. Should you believe a refund or credit to your account is deserved, contact our Customer Support department at help@soundstripe.com — we will review this request promptly.

+ How often do you add new tunes?

Short Answer: Weekly.

Long Answer: We add music to our library every Friday. Typically 200-400 songs are added each month.

+ Do you have a formal legal license to look at?

Short Answer: Yes, our Terms of Use serve as our license agreement. 

Long Answer: You can view our Terms of Use and Privacy Policy here.

+ What are your license restrictions?

Short Answer: Nudity and live performances.

Long Answer: We only have a couple restrictions. The first is with nudity. Live performances of our music are also prohibited.

+ What is Content ID?

Short Answer: A tool to help limit piracy.

Long Answer: Copyright owners can use a system called Content ID to easily identify and manage their content on YouTube. Videos uploaded to YouTube are scanned against a database of files that have been submitted to us by content owners. This is a really helpful tool for artists to limit piracy. Unfortunately, it is still a relatively new technology that the industry doesn't have a perfect solution for — including us here at Soundstripe. However, we are actively working to find a better solution to this issue.

+ Do Soundstripe songs have Content ID?

Short Answer: Not at this time.

Long Answer: Soundstripe's music is not registered with Content ID.

+ Do I need to provide a Cue Sheet for Broadcast on TV? What are Cue Sheets?

Short Answer: Yes.

Long Answer: You can license our content for commercial purposes, but a cue sheet is required if the project is broadcast on network/cable television. When using a Soundstripe song for TV, cue sheets help the performing rights organizations know whom to pay for the use of that song. Broadcast and cue sheets do not add any cost to you or your client but are required to be submitted for every project that airs on network/cable television.



+ What if I get a YouTube claim?

Short Answer: Reach out to us!

Long Answer: You can submit a claim to us here. We ‍will work with you to get this issue resolved quickly.

+ Can I pay by E-Check? 

Short Answer: No.

Long Answer: We only have the ability to accept 16-digit credit, debit cards, and PayPal at this time. 

+ Do you have a partner or affiliate program I can sign up for? 

Short Answer: Yes.

Long Answer: Yes we do! Click here to apply. You will be contacted in 24-48 hours.

+ What type of account do I need?

Short Answer: It’s up to you!

Long Answer: We have three plans — you can choose which works best for meeting your needs. You are able to review which plan would be best for you here.


+ Can I use music from Soundstripe to create my own song?


Short Answer: No.

Long Answer: All of the content on our site is copyrighted material, so altering the integrity of the song (including adding vocals or additional instruments) is strictly prohibited. However, you may shorten, loop, or fade into another track to fit your project.