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Frequently Asked Questions

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  • What happens if I cancel my membership?

    Short Answer: Nothing.

    Long Answer: As part of a Subscription License, you may use any of our offerings (music, sound effects, etc.) in your projects while subscribed, subject to our Terms of Use. For each use of an offering in a project, please generate a usage record. If you choose to cancel your subscription, you cannot use our offerings in new projects. In addition, for each use of the offering that is broadcast on network/cable television, a cue sheet is required. As part of a Lifetime License, you may use the licensed offering in any of your projects, subject to our Terms of Use. However, for each use of the offering that is broadcast on network/cable television, a cue sheet is required. 

  • Once I download a track, can I use it multiple times for multiple projects?

    Short Answer: Yes and no. 

    Long Answer: As part of a Subscription License, you may generate a license for each use of any content (Music, SFX, Video, etc.) that your subscription allows, subject to our Terms of Use. For each use of content in a project, you must generate a license while actively subscribed. If you choose to cancel your subscription, you cannot use our content in new projects. In addition, for each use of music that is broadcast on network/cable television, a cue sheet is required.

    When purchasing a Lifetime License, you are generating a license for use in any of your projects at any time, subject to our Terms of Use. However, for each use of the content that is broadcast on network/cable television, a cue sheet is required.

  • Can I cancel whenever? What about refunds?

    Short Answer: Yes and no. 

    Long Answer: You are able to cancel your account at any time. Requests to cancel within the first 30 days of the initial subscription period may be entitled to a refund if you have not used any of our content. A refund will not be issued for failure to cancel your account before the billing period renews, and annual cancellations are not entitled to a prorated refund. You will not be eligible for any prorated refund of any portion of the subscription fee paid for during the subscription period. Should you believe a refund or credit to your account is deserved, contact our Customer Support department at help@soundstripe.com — we will review this request promptly.

  • How often do you add new content?

    Short Answer: Often.

    Long Answer: We add music to our library every Friday; typically 250-500 songs are added each month. Our sound effects catalog is updated quarterly; generally 5,000+ at a time. Our video catalog is continuously curated and growing to provide the most  relevant and up-to-date content for our customers.

  • Do you have a formal legal license agreement to look at?

    Short Answer: Yes, our Terms of Use serve as our license agreement. 

    Long Answer: You can view our Terms of Use and Privacy Policy here.

  • What are your restrictions?

    Short Answer: Nudity and live performances.

    Long Answer: We only have a couple restrictions. The first is the use of any content licensed from Soundstripe  with nudity. Live performances of our music are also prohibited.

  • Do I need to provide a Cue Sheet for Broadcast on TV? What are Cue Sheets?

    Short Answer: Yes, for music only.

    Long Answer: You can license our content for commercial purposes, but a cue sheet is required if the project is broadcast on network/cable television. When using a Soundstripe song for TV, cue sheets help the performing rights organizations know whom to pay for the use of that song. Broadcast and cue sheets do not add any cost to you or your client but are required to be submitted within 30 days of air date for every project that airs on network/cable television. Sound effects and videos do not require cue sheet submission for broadcast use.

  • Can I pay by E-Check?

    Short Answer: No.

    Long Answer: Currently, we only have the ability to accept 16-digit credit/debit cards, and PayPal.

  • Do you have a partner or affiliate program I can sign up for?

    Short Answer: Yes.

    Long Answer: Yes we do! Click here to apply. You will be contacted in 24-48 hours.

  • What type of plan do I need?

    Short Answer: It’s up to you!

    Long Answer: We have three types of content in our catalog: Music, Video & SFX. We offer standalone options, and bundled plans. All of our plans are also available with the option to choose an Individual or Team account. 

    Don’t need a subscription plan? We also offer Single Song transactions here.

    You can choose the right plan and/or offering for you here.

  • Can I use music from Soundstripe to create my own song?

    Short Answer: No.‍

    Long Answer: All of the content on our site is copyrighted material, so altering the integrity of the song (including adding vocals or additional instruments) is strictly prohibited. However, you may shorten, loop, or fade into another track to fit your project.

  • ‍Can I use Soundstripe content for my podcast?

    Short Answer: Yes!‍

    Long Answer: Music may be used for podcasts, too! As a Subscriber, be sure to license the content (Music or SFX) for use in each episode. Since our Subscription License is a single-use license for a particular song with a particular project, you need to relicense each song before additional uses.

    When purchasing a Lifetime License, you generate just one license for the song allowing you to use the song in multiple podcast episodes, without the need to relicense.

  • What is YouTube's Content ID?

    Copyright owners can use a system called Content ID to easily identify and manage their content on YouTube.  Videos uploaded to YouTube are scanned against a database of files that have been submitted to YouTube by content owners.

    Copyright owners get to decide what happens when content in a video on YouTube matches a work they own.  When a match is found, the video gets a Content ID claim.  Copyright owners can then choose to monetize the video by running ads.

    Learn more about Content ID on YouTube.

  • What happens if I receive a content claim on my YouTube video?

    When you license music through Soundstripe, you have all of the licensing rights needed to upload content to a YouTube channel. To prevent content claims, make sure you list your YouTube channel in your Soundstripe account.  Any claims received on a channel that has been listed with Soundstripe will automatically be cleared, usually within a few minutes.

     If you receive a content claim in error, you can dispute the claim directly with YouTube.  Filing a dispute claim will notify Soundstripe about the claim and give us 30 days to evaluate the dispute.  If your channel has been listed with Soundstripe, the claim will be dismissed.  After your claim is resolved, any monetization that occurred on your video during the dispute process will be returned to you. 

    Learn more about disputing a content claim through YouTube.

  • Why should I list my YouTube channel with Soundstripe?

    Adding your YouTube channel to your Soundstripe account allows us to programmatically clear any content claims that appear through YouTube videos.  You may get a content claim on YouTube, but if your channel is listed with Soundstripe, the claim should automatically clear, usually within a few minutes.  If not, please reach out to claims@soundstripe.com and let us know how we can help.

  • Do I need to list the YouTube channels for all of my previous YouTube videos uploaded before June 2, 2021?

    Nope!  All videos using licensed Soundstripe music that were uploaded to YouTube prior to June 2, 2021 will be automatically grandfathered into our content claim program and cleared.  You may see a content claim on these videos at some point, but that claim will be released automatically, usually within minutes.

  • What happens to my YouTube channel if I no longer subscribe to Soundstripe?

    Your registered YouTube channel will be cleared of content claims automatically while you are a member.  If you end your subscription, any content that has already been cleared while you were an active member will remain free of content claims.  However, if you upload new videos to your YouTube channel using Soundstripe music after your membership has ceased, those videos will be subject to content claims per our Terms of Service.