+ What happens to my licenses if I cancel my membership?

Short Answer: Nothing.

Long Answer: Each time you download a song for final use from the site, you license the song in perpetuity. Licensing in perpetuity means songs licensed while you're an active Soundstripe member remain legally licensed forever. You are, however, not able to create new projects using Soundstripe songs if you are no longer a member.

 

+ Once I download a track, can I use it multiple times on multiple projects?

Short Answer: No. 

Long Answer: Since we offer a single-use license for a particular song with a specific project, you will need to relicense each song before any new uses.

Here's how it works: As a Soundstripe member, each time you hit the LICENSE button, you must provide the final project name and connect the track to that specific project. You are generating a single-use sync license for that track in connection with that one production. When licensing videos to be posted on YouTube and other social media sites, the project title should be entered for the individual video, not the channel. Music may also be used for podcasts, but the song must be licensed for each individual episode.

+ Can I cancel whenever? What about refunds?

Short Answer: Yes and no. 

Long Answer: You are able to cancel your account at any time. Requests to cancel within the first 15 days of the initial subscription period may be entitled to a refund if you have not licensed any products. A refund will not be issued for failure to cancel your account before the billing period renews, and annual cancellations are not entitled to a prorated refund. You will not be eligible for any prorated refund of any portion of the subscription fee paid for during the subscription period. Should you believe a refund or credit to your account is deserved, contact our Customer Support department at help@soundstripe.com — we will review this request promptly.

+ How often do you add new tunes?

Short Answer: Weekly.

Long Answer: We add music to our library every Friday. Typically 200-400 songs are added each month.

+ Do you have a formal legal license to look at?

Short Answer: Yes. 

Long Answer: You can view our Terms of Services, Privacy Policy, and License agreement here.

+ What are your license restrictions?

Short Answer: Nudity and live performances.

Long Answer: We only have a few restrictions. The first is with nudity. We like to ensure our artists are comfortable with how their art is being used by other creators. Live performances of our music are also prohibited.

+ What is Content ID?

Short Answer: A tool to help limit piracy.

Long Answer: Copyright owners can use a system called Content ID to easily identify and manage their content on YouTube. Videos uploaded to YouTube are scanned against a database of files that have been submitted to us by content owners. This is a really helpful tool for artists to limit piracy. Unfortunately, it is still a relatively new technology that the industry doesn't have a perfect solution for — including us here at Soundstripe. However, we are actively working to find a better solution to this issue.

+ Do Soundstripe songs have Content ID?

Short Answer: Not at this time.

Long Answer: Soundstripe's artists are not registered with Content ID.

+ Do I need to provide a Cue Sheet for Broadcast on TV? What are Cue Sheets?

Short Answer: Yes.

Long Answer: You can use our content for commercial purposes, but a cue sheet is required if the project is broadcast on network/cable television. When using a licensed song for TV, cue sheets help the performing rights organizations know whom to pay for the use of that song. Broadcast and cue sheets do not add any cost to you or your client.



+ What if I get a YouTube claim, but the song didn’t have a Content ID warning?

Short Answer: Reach out to us!

Long Answer:You can submit a claim to us here. We ‍will work with you to get this issue resolved quickly.

+ Can I pay by E-Check? 

Short Answer: No.

Long Answer: We only have the ability to accept 16-digit credit, debit cards, and PayPal at this time. 

+ Do you have a partner or affiliate program I can sign up for? 

Short Answer: Yes.

Long Answer: Yes we do! Click here to apply. You will be contacted in 24-48 hours.

+ What type of account do I need?

Short Answer: It’s up to you!

Long Answer: We have three plans — you can choose which works best for meeting your needs You are able to review which plan would be best for you here.


+ Can I use music from Soundstripe to create my own song?


Short Answer: No.

Long Answer: All of the content on our site is copyrighted material, so altering the integrity of the song (including adding vocals or additional instruments) is strictly prohibited. However, you may shorten, loop, or fade into another track to fit your project.