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How do I delete my account and personal data?

Delete your account and personal data, whether you have a free account or a subscription.

What you'll learn here

  • How to delete a free account yourself, instantly
  • How to request deletion if you have (or previously had) a subscription
  • What to expect after you submit your request

How do I delete my account and personal data if I have a free account?

Free account holders can delete their account and all personal data immediately — no support request needed.

  1. Log in to your account.
  2. Click the menu icon in the upper right corner.
  3. Click Account.
  4. Click Profile.
  5. Scroll to the bottom of the page.
  6. Click the Delete account button.
  7. Enter your password, then click Delete my account.

Your account and personal data are deleted immediately and can't be recovered.

How do I delete my account and personal data if I have (or previously had) a subscription?

Because a subscription is or was linked to your account, our support team must complete the deletion on your behalf. Choose one of the two options below to get started:

Option 1: Email us

  • Email help@soundstripe.com from the email address associated with your account. This helps us verify ownership and protect your data.

Option 2: Send a request from your account

  1. Log in to your account.
  2. Click the menu icon in the upper right corner.
  3. Click Account.
  4. Click Profile.
  5. Scroll to the bottom of the page.
  6. Click the Clear Personal Data button. 
  7. Enter your password, then click Send request

 

What should I expect after I submit my deletion request?

Once you submit your request — via email or through your account — you will be logged out immediately. Our support team will then follow up by email to verify your identity, resolve any subscription details, and complete the deletion. Response times may vary. You will receive a confirmation email once your account and all personal data have been permanently removed.

 

Tips & tricks

  • Make sure you're logged in with the exact account you want to delete before you start.
  • The button is different depending on your account: free accounts see Delete account, while subscribers see Clear Personal Data.
  • If you're emailing us, send it from the address on your account so we can confirm it's really you.
  • Deletion is permanent. Once your account is deleted, you will lose access to everything associated with it — including your subscription, licenses, and any downloads. This action cannot be undone.

Need help deleting your account? Our support team is always here to help!