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How do I cancel my Soundstripe subscription?

You can cancel anytime, and your access stays active through your billing period.

What you'll learn here

  • How to cancel your plan
  • What happens to your access after you cancel
  • What stays licensed once you cancel
  • How to pause instead if you just need a break

How to cancel

For Personal, Pro, and Pro Plus Plans:

  1. Menu > Account > Subscription

  2. In the first panel below your current plan information click "Cancel Subscription"
  3. Follow the prompts all the way through. Your subscription isn't canceled until you finish every step and see the confirmation. If you stop before that, you're still subscribed.

For Business plans:

Contact our customer care team by emailing help@soundstripe.com or by clicking "Cancel Subscription" in your account, which opens a chat with our team. Business plan cancellations are typically processed within one business day.

What happens after you cancel

  • Your access stays on until the end of your billing period, so canceling doesn't cut you off right away. Once your current billing cycle ends, your plan won't renew and you won't be charged again.
  • Anything you've already licensed stays covered, permanently. Projects you licensed while subscribed keep their licenses for good, so anything you've published or downloaded is safe to keep using.
  • You can resubscribe anytime and pick up where you left off.

 

Once your billing period ends, you'll lose access to:

  • Downloading new tracks
  • Creating new licensed projects
  • New clearance or YouTube Content ID protection (note: existing Content ID claims on already-licensed tracks remain covered)

You can resubscribe at any time to restore access.

 

Enterprise customers

Enterprise subscriptions are managed through your contract and may have customer-specific terms. If you're on an Enterprise plan and need to cancel, make changes, or have questions about timing or terms, contact your Customer Success Manager, Melissa Wesley, at melissa.wesley@soundstripe.com.

Tips & tricks

  • Just need a break? Pause instead of canceling. You can pause your subscription for 1 to 3 months (available on select plans), with no charges during the pause and your account picking back up automatically. Your playlists and favorites are waiting when you return. To get started, contact our team via chat at soundstripe.com or email help@soundstripe.com.

  • Still have questions? Our care team is happy to help. Chat with us at soundstripe.com or email help@soundstripe.com.