How do I troubleshoot technical issues on Soundstripe?
Step-by-step troubleshooting tips if Soundstripe isn't loading or working properly.
What you'll learn here
- How to identify browser-related issues
- How to clear cache and cookies safely
- What network issues may affect access
If you're experiencing technical issues, try these steps:
- Open Soundstripe in Private Browsing (Safari) or Incognito Mode (Chrome)
- If it works there, the issue is likely cache-related
- Clear your cache and cookies for Soundstripe only
- Refresh using Command/Control + Shift + R
If issues persist:
- Visit fast.com and note your internet speed
- Check if you're using a firewall or office network
- Try switching networks if possible
Tips & tricks
- Clearing cookies for Soundstripe only won't affect other saved passwords
- Office or corporate firewalls may block streaming services
Still stuck? Reach out to our support team!