My Video Was Muted on Facebook. What Should I Do?
Learn why Facebook may mute a video using licensed music and how to resolve it.
What you'll learn here
- Why Facebook videos may be muted
- How to dispute a mute using your Proof of License
- What to expect after submitting a dispute
Why Facebook may mute a video
If you're using properly licensed Soundstripe music, you are cleared to post your video on Facebook.
However, Facebook (and Meta platforms more broadly) use automated systems to detect copyrighted audio. These systems can occasionally flag or mute videos in error, even when the music is correctly licensed.
Unlike YouTube, Facebook does not currently support third-party music libraries clearing channels or videos in advance. As a result, disputes must be handled directly through Facebook's tools.
The good news: the vast majority of videos using Soundstripe music publish without issues, and muting errors are rare.
What should you do if Facebook mutes your video?
If Facebook mutes your video, submit a dispute directly through Facebook using your Soundstripe Proof of License. Follow these steps:
- Submit a dispute directly through Facebook. Facebook requires creators to dispute muted videos within their platform. To do this: go to the muted video on your Facebook Page or profile, click the audio restriction notification or banner on the video, select Dispute (or I have a license) from the options presented, and follow the on-screen prompts to submit your claim.
- Use your Proof of License. Your Proof of License confirms your rights to use the music. You can download it anytime from your Downloads page in your Soundstripe account.
- Wait for review. In most cases, Facebook reviews and resolves disputes within minutes. Some reviews may take longer, depending on their internal process.
Need help?
If you'd like help submitting a dispute or aren't sure which documentation to include, reach out. Our team will be happy to assist.