What is Soundstripe's cancellation and refund policy?
You can cancel at any time, but refunds are only available in certain situations.
What you'll learn here
- How cancellation works
- When refunds are available
- What happens after cancellation
- How to cancel your subscription
For self-serve subscriptions (Personal, Pro, or Pro Plus):
Quick answer: You can cancel a self-serve subscription (Personal, Pro or Pro Plus) at any time. Your access remains active through the end of your current billing period. Refunds are available within 30 days of renewal if no content has been downloaded.
You can cancel your subscription at any time. To cancel, go to Account Settings → Subscription → Cancel Plan. Your access stays active until the end of your current billing period.
For Business subscriptions:
Business plans can't be cancelled from Account Settings. To cancel a Business subscription, reach out to our team at help@soundstripe.com and we'll take care of it for you.
Refunds are available only if:
- Your renewal occurred within the last 30 days
- No music or content has been downloaded
Please note that we're unable to issue refunds for subscription renewals that were known in advance, or for partially used annual plans. For refund questions, contact our support team — we're happy to help.
Enterprise customers
Enterprise contracts are governed by the terms of your specific agreement. Because Enterprise cancellation and refund terms vary by customer contract, please contact your Customer Success Manager with any questions, changes, or cancellation requests.