How do I update my billing information and access my invoices?
Find, download, and update billing details directly from your Soundstripe account.
What you'll learn here
- How to find and download your current and past invoices
- How to update your payment method
- What to know about changing details on an invoice
Soundstripe subscribers and single-use license holders can view, download, and manage their billing details anytime from their account.
Finding your invoices
You can access your invoices anytime in the Billing section of your account profile.
- From your account, go to Menu > Account > Billing
- Select View Billing History
- Download the invoice you need to see a breakdown of charges and credits
Updating your payment method
- From your account, go to Menu > Account > Billing
- Select Update Payment Method
- Enter your new payment details and select Save
Note: We accept credit and debit cards, Apple Pay, Google Pay, and PayPal.
Changing details on an invoice
You can update your billing address and other account details anytime. Changes apply to future invoices only. Invoices that were already created can't be edited.
Note: Business Plan permissions: Only Team Admins can update billing information, change payment methods, or make plan changes and upgrades. Team Members don't have access to billing controls. If you're a Team Member who needs billing help, reach out to your Team Admin.
Enterprise customers
If you're an Enterprise customer, your billing details won't appear in your Soundstripe account. To update your billing information, request an invoice copy, or get help with any billing questions, contact your Customer Success Manager at melissa.wesley@soundstripe.com.
Tips & Tricks
- Subscription invoices are ready right after each billing cycle. Single-use license invoices are ready right after purchase.
Need help with billing? Chat with us or email our team at help@soundstripe.com.